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Buying a new TV is exciting, especially when it’s from a trusted brand like Hisense. Whether you bought a 55-inch UHD Hisense smart TV or a compact model for your bedroom, the warranty that comes with your purchase is your safety net. A warranty ensures you’re covered if your television develops a manufacturing defect, screen issue, or other technical fault during the coverage period.
But many buyers forget to register their TV or don’t know how to verify if their Hisense TV is still under warranty. That’s where this guide comes in. In this detailed article, we’ll walk through everything you need to know about Hisense TV warranty check — including how to confirm your coverage, register your device, file claims, and maximize your warranty benefits.
Why a Hisense TV Warranty Matters
When you invest in a TV, you’re spending not just money but also trust in the brand. Warranties are important because:
They protect you from manufacturing defects.
They give you peace of mind knowing repairs won’t be costly within the coverage period.
They reflect the brand’s confidence in its products.
Hisense typically offers a 1-year limited warranty for TVs in many regions, though some countries or specific models may extend coverage up to 2 years or more. Understanding what’s covered and how to check your warranty is essential to avoid surprises.
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Hisense TV Warranty Coverage
Before you perform a warranty check, it’s helpful to know what the warranty usually includes. Hisense’s limited warranty often covers:
Defects in materials and workmanship
Panel or display failures not caused by user damage
Internal hardware issues like power supply defects
Malfunctions during normal usage
What’s not covered usually includes:
Accidental damage (drops, spills, physical cracks)
Unauthorized repairs or modifications
Cosmetic issues that don’t affect performance
Problems caused by misuse or neglect
Always read the warranty booklet that comes with your TV or check Hisense’s official website for your region to confirm details.
How to Perform a Hisense TV Warranty Check
If you’re unsure whether your Hisense TV is still under warranty, here are the main methods to verify it:
1. Check Your Purchase Receipt
The simplest way is to look at your original proof of purchase. The warranty period usually begins on the date of purchase. If you bought your TV less than 12 months ago (or 24 months in some countries), it is most likely still under warranty.
2. Look at the Warranty Card
Hisense includes a warranty card inside the TV box. This card contains details about the warranty period and instructions on how to claim service.
3. Hisense Online Warranty Check
Hisense often provides online tools for warranty verification, depending on your region. You’ll need:
The model number of your TV
The serial number, usually found on the back of the TV or in the TV’s menu under Settings > About
By entering this information on the official Hisense support page, you can confirm if your device is still covered.
4. Contact Hisense Support
If you cannot find the information online, you can call or email Hisense customer support. Provide your model and serial number, and they will let you know the warranty status.
5. Retailer Assistance
Some retailers maintain records of warranties and can confirm coverage if you bought your TV from them.
Where to Find Your Hisense TV Serial Number
Checking your warranty requires the serial number. You can locate it in several places:
On a label at the back of your TV
On the box packaging (if you still have it)
In the TV menu: Settings > Support > About TV
Make sure to copy it exactly as written, since serial numbers are case-sensitive and unique to each device.
Hisense TV Registration
Registering your Hisense TV is an important step in ensuring smooth warranty service. Many regions allow you to register your product online.
To register:
Visit the official Hisense product registration page for your region.
Enter your personal details, purchase date, and retailer.
Input your TV’s model and serial number.
Upload proof of purchase if requested.
Benefits of registration include faster service claims, proof of coverage, and eligibility for extended warranty offers in some regions.
Hisense TV Warranty Claim Process
If you discover that your TV has developed an issue and is still under warranty, here’s how to file a claim:
Check Coverage – Verify your warranty period has not expired.
Contact Support – Reach Hisense support via phone, live chat, or email.
Provide Details – Share your TV’s model, serial number, purchase receipt, and a description of the issue.
Service Arrangement – Hisense may arrange for a technician visit, repair, or replacement depending on the fault.
Follow Instructions – If the TV needs to be sent in, carefully follow packaging and shipping instructions to avoid damage.
Common Hisense TV Issues Covered Under Warranty
While every case is unique, some of the most common issues that may qualify for warranty coverage include:
TV won’t power on despite working outlet
Screen goes blank or flickers
Sound issues unrelated to external speakers
Connectivity failures with HDMI or built-in smart TV functions
Manufacturing defects visible within the first months
If the problem is due to user damage, such as a cracked screen from impact, the warranty won’t apply. In such cases, paid repair or third-party insurance might be needed.
Hisense Extended Warranty Options
In some regions, Hisense or authorized retailers offer extended warranty packages. These can extend coverage beyond the standard one-year period. Extended warranties may include:
Coverage for accidental damage
Free on-site repair visits
Replacement guarantees
If you use your TV heavily or want long-term peace of mind, an extended warranty may be a worthwhile investment.
Tips for Protecting Your Hisense TV Warranty
To ensure you don’t accidentally void your warranty, follow these tips:
Always keep your proof of purchase safe.
Avoid opening the TV or attempting unauthorized repairs.
Use a surge protector to guard against electrical damage.
Register your TV soon after purchase.
Follow the manufacturer’s installation and usage guidelines.
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Regional Variations in Hisense Warranty
Hisense operates worldwide, and warranty policies can vary by region. For example:
United States – Most Hisense TVs come with a 1-year limited warranty.
United Kingdom – Some Hisense TVs include a 2-year warranty.
Australia – Coverage can extend depending on consumer law requirements.
Canada & Europe – Warranty terms may differ based on retailer agreements.
Always check the official Hisense site for your country to confirm exact terms.
Hisense TV Warranty and Online Purchases
If you purchased your TV online from platforms like Amazon, Best Buy, Walmart, or other authorized dealers, the warranty is still valid. However, be cautious when buying from third-party sellers on marketplaces, as unauthorized sellers may not provide valid Hisense warranty coverage.
Hisense TV Warranty Check FAQs
Q: How long is the warranty on a Hisense TV?
A: The standard Hisense TV warranty is typically one year, but this may vary depending on the model and region. Some regions like the UK provide two years of coverage.
Q: How can I check if my Hisense TV is still under warranty?
A: You can check by looking at your purchase receipt, reviewing the warranty card, or entering your TV’s serial number on the Hisense support website.
Q: Do I need to register my Hisense TV to claim a warranty?
A: Registration is not always mandatory, but it makes the warranty claim process easier and faster. Some regions may require registration for extended coverage.
Q: Where do I find the serial number on my Hisense TV?
A: The serial number is usually located on a label at the back of the TV, on the box packaging, or in the TV’s menu under settings.
Q: Does the Hisense TV warranty cover screen damage?
A: If the screen damage is caused by a manufacturing defect, it may be covered. However, accidental physical damage such as cracks from impact is not covered.
Q: What should I do if my Hisense TV stops working within the warranty period?
A: You should contact Hisense support with your purchase proof, serial number, and details of the issue. They will guide you through repair or replacement.
Q: Can I get an extended warranty for my Hisense TV?
A: Yes, in many regions you can purchase an extended warranty from Hisense or authorized retailers. These plans often cover longer periods and may include accidental damage.
Q: What happens if I lose my purchase receipt?
A: If you lose your purchase receipt, warranty claims can be difficult. However, if you registered your TV online or bought it from a retailer with purchase history records, you may still be able to claim coverage.
Q: Is Hisense warranty international?
A: No, the Hisense warranty is typically valid only in the country where you purchased the TV. For international claims, you may need to contact local support and provide proof of purchase.
Q: How do I contact Hisense support for warranty claims?
A: You can contact Hisense through their official website, customer support hotline, or email. Each region has its own dedicated contact details for warranty and repair inquiries.
Conclusion
A Hisense TV is a reliable investment, but knowing how to check your warranty status is just as important as choosing the right model. With a proper warranty check, you can ensure you’re covered against unexpected issues, enjoy peace of mind, and avoid unnecessary repair costs. By keeping your proof of purchase, registering your product, and understanding what the warranty covers, you can easily handle any warranty claims if problems arise.
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